Frequently asked questions

We have listed up some questions that might have came up recently.

Dear everyone!

Only a few days remain until the registration opens on 10th Dec. 20:00 CET

Until then we want to clarify some questions you may have:

*) Is the venue accessible for guests with mobility impairments?

Most parts of the venue are designed to be accessible for individuals with mobility impairments. The entrance is free of stairs, and elevators provide access to every floor of the hotel. However, it's important to note that the rooms are not equipped with accessible bathroom facilities, as each room has a bathtub. Additionally, the wellness area is not wheelchair accessible.

) Can I bring my dog? (A real one :P)

Yes, you can bring your dog, but there are some restrictions to keep in mind. Dogs are not permitted in the convention spaces. However, they are allowed in the hotel lobby and hotel rooms. If you plan to bring a dog, please inform the hotel in advance, as an additional cleaning fee will be required. (Note: Exceptions are made for certified service dogs.)

*) How can I apply for the Dealers' Den?

Dealer's Den applications will open on December 10th, alongside with the normal registration. You can apply for a spot in the Dealer's Den after you have completed and paid for your con registration. Please note that processing applications may take a few weeks.

*) If I want a double room, do both people need to pay 149€?

No, the 149€ price for a double room includes both guests. This means the cost is 74.50€ per person, covering breakfast and wellness access.

*) Is it possible to have a room for three people?

The hotel can provide an extra bed in certain rooms, but availability is limited. If you're interested in this option, please contact the hotel using the email address we'll provide after you've registered.

*) What is the payment deadline after registering?

After registering, your registration will need to be manually approved by a staff member, usually within a few hours. Once approved, you will have 14 days to complete the payment for your convention ticket.

*) When is the payment due for the hotel rooms?

Payment for your room is due upon arrival at the hotel.

If you have any questions, feel free to reach out to us via our contact page or DM a staff/board member directly.